Referrals into The Royal Surrey

Referrals into The Royal Surrey

With the planned closure of the G&W RSS at the end of September the Royal Surrey is reviewing how we receive our referrals.

We attended the GP Practice Managers meeting this month and have offered for some of the Practice Managers to visit us in July to discuss current issues regarding the referral process.

Our preferred method of receiving referral letters is through the E-Referrals System, as the referrals letter is available electronically and there is a robust audit of the appointment progress. To support this we have been reviewing our Directory of Services and increasing our appointment availability on E-Referrals for the more popular departments. This review will continue over the next few months.

Whilst this work continues we would be grateful to receive feedback from the GP practices regarding any difficulties you experience, please contact John or Sharlene.

Contact details:

John Valentine – Administration Manager [E-Referrals] – 01483 571122 ext 2018 – john.valentine@nhs.net
Sharlene McMenamin – Acting Head of Patient Services – 01483 571122 ext 2019

Appointment enquiries for GP practices or patients:
Outpatient Appointments Centre – 01483 464002 – Monday to Friday 8.00am to 6.00pm and Saturday 9.00am to 12.00pm

Non E-Referrals can be e-mailed to this address:
rsc-tr.ApptsCentre@nhs.net

©2017 Royal Surrey County Hospital

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