Royal Surrey Top for Doctors, Dignity and Explaining Medication in 2011 Outpatients Survey

In the CQC 2011 Outpatient Survey results, released on Tuesday 14^th February 2012, patients scored the Royal Surrey County Hospital higher than the national average and the best in Surrey for explaining the purpose of medications to patients in a way they could understand and for telling patients about medication side effects.   The Trust was also rated the highest in Surrey for questions on doctors and for respect and dignity. 

The Trust scored highly overall for questions about doctors, being awarded the best score in Surrey for four areas in particular: 

• for doctors being aware of their medical history
• for feeling the doctor explained treatments or actions in way they could understand
• for feeling the doctor listened to what they had to say
• for having confidence and trust in the doctor examining and treating them.

 Chief Executive, Nick Moberly, said: 

“I am satisfied with the results of the survey, particularly with all the areas that we scored well.   

“However, informing patients of the waiting times was highlighted in the survey as an area for improvement.  A major transformation project is already underway in outpatients, which includes the use of new technology, improving patient experience and seeking patients’ opinions so that we can be sure that the improvements we make are what our patients want and need.  We hope that patients will see the results of this work within the next 12 months and this will be reflected in next year's survey results.   

“I am pleased that we scored well for respect and dignity as our staff strive to provide high quality, compassionate care for our patients.”

For further information and the full results for the Royal Surrey please visit: http://www.cqc.org.uk/survey/outpatient/RA2