How many noise-related complaints the organisation has received in the past three years. For each year, I would like to know:
The department/ward the noise-related complaint refers to
Who made the complaint (patient/relative/staff member etc)
The nature of the complaint – i.e. if it is noise from staff, noise from another patient, equipment, building work etc
I would also to know if your organisation has a noise policy or any noise-reduction measures in place – for example soft-closing doors, not transferring patients at night, ‘sleep kits’ for patients and so on.
The Royal Surrey County Hospital NHS Foundation Trust has received one complaint in 2014 from a patient who raised concerns regarding noise outside of the hospital and about the toilet door squeaking in the hospital’s Short Stay Surgery Unit. There is no organisational policy on noise or noise reduction measures in place.