New mothers praise trust and confidence in maternity staff during labour

Maternity 6New mothers have praised Royal Surrey County Hospital for the trust and confidence they had in staff during labour and birth, a national survey has found.

This comes after the Care Quality Commission (CQC) surveyed more than 20,000 women nationally who gave birth in February this year, across the 133 NHS trusts in England.

A total of 163 patients, who received care and treatment at Royal Surrey, took part.

Their responses were converted into a score out of ten, with the Trust’s staff during labour and birth receiving an overall rating of 8.8/10.

New mothers also gave Royal Surrey an 8.8/10 score for their overall labour and birth.

Responses to four questions ranked the Trust in the top 20 per cent nationally. They included:

  • During your pregnancy, if you contacted a midwife, were you given the help you needed?RS118712_9114-scr
  • Thinking about your care during labour and birth, were you spoken to in a way you could understand?
  • Thinking about your care during labour and birth, were you treated with respect and dignity?
  • Did you have confidence and trust in the staff caring for you during your labour and birth?

Since the survey launched in 2013 Royal Surrey’s maternity service has improved on 32 of the questions asked.

Jacqui Tingle, head of midwifery, said: “Every woman should have trust and confidence in our staff when they are giving birth, and I am delight that the findings suggest they are.

“Our vision and aspiration is to deliver the best care anywhere and put the patient at the heart of everything we do.

“We are now carefully analyzing the results to spot where improvements can be made and ensure that we consistently provide high-quality care for all women.”

©2017 Royal Surrey County Hospital

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