Inpatients “feel well looked after” at Royal Surrey

IMG_0038Inpatients at Royal Surrey County Hospital feel well looked after by staff, a national survey has found.

Respondents also said they felt they were treated with respect and dignity, felt safe on the wards, were acknowledged by nurses and had confidence in their doctor, according to the Care Quality Commission’s (CQC) 2015 Inpatient Survey.

The Trust was scored out of 10 in a total of 11 different categories, which explored everything from accident and emergency, to waiting lists and admissions and the hospital and its wards.

Royal Surrey was found to have improved in 43 questions, with significant progress noted in 15 areas.

The Trust was also recognised with a ‘better’ rating for its transition between services, with inpatients saying that the specialists they saw had been given all the necessary information about their condition.

The survey was sent to 83,116 people nationwide, who had received care at an NHS hospital in July 2015.

Of the 1,250 Royal Surrey patients who received the survey, 594 responded to the CQC.

Chief Executive Peter Dunt said: “The Trust improved in 43 questions from the 2014 results, with 15 showing significant progress.

“This included involvement in decisions about care, confidence and trust in the doctors and receiving answers to questions that they could understand.

“I am proud that the Royal Surrey has been recognised as a good hospital by our most important critics, the people who receive treatment here.

“It is a testament to the commitment and dedication of our staff that our patients feel well looked after and we will continue to put them at the very heart of everything we do.

“In the coming weeks we will be scrutinising the findings of the report to see where any improvements can be made.”

©2017 Royal Surrey County Hospital

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