Inpatient Survey

Here at the Royal Surrey County Hospital we have a dedicated team of more than 40 volunteers who tour the inpatient wards to gather vital feedback from our patients.

This information is crucial in identifying what we do well and where we may need to improve. The valuable work of The Volunteer Patient Survey Team has resulted in a large increase in the number of completed patient surveys which in turn helps us to improve upon our services for the future and to recognise our current successes.

The Royal Surrey Volunteer Patient Survey Team was highlighted at the 2012 Staff Recognition Awards where they won the Behind the Scene Team of the Year award for their contibutions working day to day to ensure the smooth running of our hospital.

Overall across the Trust from June 2012 - Jan 2013:

• 80 per cent of our inpatients said they would definitely recommend this hospital to friends or relatives if they became ill or needed treatment (out of a total 2825 patients asked).This important marker is soon to become the 'Friends and Family' test, an initiative set up by the Department of Health. Find out more by visiting their website.
• In addition, 93 per cent of inpatients said the cleanliness of the ward they had stayed on was either 'very good' or 'good' (out of a total 2340 patients asked). 
• The survey across the Trust also shows that 96 per cent of inpatients felt the kindness of Nurses was either 'very good' or 'good' (out of a total 2340 patients asked).

To view the latest patient survey feedback for individual wards, please click on the ward name below.

Albury Ward
84 per cent of our inpatients said they would definitely recommend Albury ward to friends or relatives if they became ill or needed treatment.

Bramshott Ward
84 per cent of our inpatients said they would definitely recommend Bramshott ward to friends or relatives if they became ill or needed treatment.

Clandon Ward
80 per cent of our inpatients said they would definitely recommend Clandon ward to friends or relatives if they became ill or needed treatment.

Compton Ward
81 per cent of our inpatients said they would definitely recommend Compton ward to friends or relatives if they became ill or needed treatment.

Eashing Ward
74 per cent of our inpatients said they would definitely recommend Eashing ward to friends or relatives if they became ill or needed treatment.

Elstead Ward
82 per cent of our inpatients said they would definitely recommend Eashing ward to friends or relatives if they became ill or needed treatment.

Ewhurst Ward 
70 per cent of our inpatients said they would definitely recommend Ewhurst ward to friends or relatives if they became ill or needed treatment.

Frensham Ward
80 per cent of our inpatients said they would definitely recommend Frensham ward to friends or relatives if they became ill or needed treatment.

Hascombe Children's Ward / The Teenage Cancer Centre
82 per cent of our inpatients said they would definitely recommend Hascombe ward to friends or relatives if they became ill or needed treatment.

Hindhead Ward
69 per cent of our inpatients said they would definitely recommend Hindhead ward to friends or relatives if they became ill or needed treatment.

Merrow Ward
79 per cent of our inpatients said they would definitely recommend Merrow ward to friends or relatives if they became ill or needed treatment.

Millbridge Ward
78 per cent of our inpatients said they would definitely recommend Millbridge ward to friends or relatives if they became ill or needed treatment.

Onslow Ward
84 per cent of our inpatients said they would definitely recommend Albury ward to friends or relatives if they became ill or needed treatment.

Tilford Ward
Tilford ward data will be collected from Febuary 2013.

Wisley Ward
70per cent of our inpatients said they would definitely recommend Wisley ward to friends or relatives if they became ill or needed treatment.

For more information, including contact details for each ward, please click here.