FOI 4333 Complaints and Consent

1. In the past 5 years how many complaints have you had regarding communication with or supplying information to patients (written and oral)?

2012/13 – 22
2013/14 – 31
2014/15 – 32
2015/16 – 43
2016/17 – 45

2. In the past 5 years how many complaints have you had regarding the inappropriate or incorrect taking of consent?

The below figures are logged under the subject of consent as the main subject of a complaints, but does not specifically reference either inappropriate or incorrect taking of consent.

2012/13 – <5
2013/14 – <5
2014/15 – <5
2015/16 – <5
2016/17 – Zero

3. If the level of detail in questions 1 and 2 is unknown then please say how many complaints have you had in the past 5 years categorised as communication complaints?

2012/13 – 94
2013/14 – 70
2014/15 – 100
2015/16 – 64
2016/17 – 61

4. In the past 5 years how many claims for compensation have you had involving the inappropriate or incorrect taking of consent? 6.

5. If the level of detail in question 4 is unknown please say how many claims for compensation have you had categorised as communication claims? N/A.

6. How much did you pay the NHSLA for insurance last year?

£10,788,573 in 2016/17

7. Can I have a copy of your Consent to Examination or Treatment Policy?

ratified consent policy – ratified October 2016 

8. If no Consent to Examination or Treatment Policy exists then can you supply me with your approved documented process for obtaining consent, as specified in the NHSLA Risk Management Standards 2013-14?

N/A.

 9. Can you tell me how information is provided to patients to support their decision making, including risks, benefits and alternatives where appropriate?

Addressed in the above policy.

 10. Can you tell me how the discussion and provision of information to patients is recorded?

Addressed in the above policy.

11. Can you tell me the process for recording that consent has been given?

Addressed in the above policy.

12. Can you tell me how your organisation monitors compliance with points 9 to 11?

An audit of compliance with the consent policy is carried out every two years.

13. Who has overall responsibility for your Consent to Examination or Treatment Policy. (There name would helpful)?

The name of the author of the consent policy is on the consent policy.

©2017 Royal Surrey County Hospital

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