FOI 4187 IT Service Management

1. Which IT Service Management (ITSM) solutions are currently being used by your organisation in their IT operations and Service Desk functions. Assyst

2. How much did the organisation spend on this solution? (Please provide initial setup / deployment costs and ongoing costs) c£90k implementation and £23,773 annual maintenance

3. Which company did your organisation procure the current solution from and by which method? (i.e. Direct Award / Tender etc.) Axios / Tender

4. When does the current ITSM solution contract expire? 07/06/2018

5. Who in the organisation is responsible for deciding which ITSM tool is used? (Please provide name and job title) Head of IT Service Operations

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