FOI 4152 Patient Experience

1. Current supplier of patient experience/feedback services Healthcare communications for Friends and Family test.

2. Value of contract £72,000.00 for 3 years with an option to extend

3. Renewal date of current contract June 2019

4. Contact details of officer responsible for the contract Deputy Director of Nursing – Jenny Faulkner

5. Details/description of service provided by current supplier Provision of Friends and Family survey to A+E, Inpatients, Day cases, Paediatrics and Outpatient settings, this is provided through postcard, SMS and IVM. Monthly reports and daily alerts for negative scoring. Provision of on line surveys

Where contracts have been renewed in the last 6 months, please can you also provide a short list of suppliers that bid for each contract. N/A

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