FOI 2060 Friends Family Test

Please can your organisation respond to the attached FOI request in relation to the money your organisation has invested in implementing the Friends and Family Test?

I want to know the following information:

1. Initial cost to set up and implement the FFT
2. Ongoing or recurrent costs of operating the FFT
3. Bands of staff and Whole Time Equivalents directly responsible for the management of Friends and Family Test
4. If you have used an external / 3rd party agency to implement the Friends and Family Test

Please find below response to the above questions:

 

Friends Family Test

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