Praise from CQC for Patient Dignity and Nutrition

The Royal Surrey County Hospital NHS Foundation Trust is one of the Trusts praised by the Care Quality Commission n the report out today on Dignity and Nutrition.   

 The CQC carried out a  surprise spot check in March this year as part of a review of 100 Hospital focusing  on assessing care in relation to dignity and nutrition for elderly people. 

The CQC Inspectors found that the Royal Surrey was meeting the essential standards of quality and safety for both.  

Ellen Bull, Director of Nursing and Patient Experience, said: 

“This review is fantastic news for the Trust.  Caring for elderly patients can be complex but we have devoted a great deal of time over the last year to improving the experience for our elderly patients.  We have procedures in place so that staff know how to ensure patients are involved in their own care and are treated with dignity and respect.  Single sex accommodation and bathing facilities throughout the Trust also helps to ensure that patients feel comfortable while being cared for by us. 

“The review also found the Royal Surrey to be compliant with meeting the nutritional needs of elderly patients.  Patients and family members spoken to by the CQC team were complimentary of the meals offered to patients, stating that the food was good quality and good sized servings.   We undertake comprehensive assessments of patients nutritional and hydration needs when they are admitted and we are continually building a team of volunteers to help patients who have difficulty feeding themselves.” 

Dr Christopher Tibbs, Medical Director added: 

“The findings in this report are a great testament to the dedication of our staff, particularly on our care of the elderly wards.  A huge thank must go out to all our staff who work so hard to ensure patients have high quality care while being treated at the Royal Surrey. 

The reviewing panel was lead by CQC inspectors and an experienced nurse, alongside a person who has experience of using the type of hospital service being reviewed.  The inspection involved talking with patients and staff, and was coupled with information already held by the CQC about the Royal Surrey, to draw the conclusions for the report. 

The CQC review findings can be viewed on their website: http://www.cqc.org.uk/publications.cfm?fde_id=18516