Complaints + Delayed transfer of Care

Please may I make a Freedom of Information request to your Trust?

1) Name of:

a) your trust – Royal Surrey County Hospital NHS Foundation Trust
b) the hospitals in your trust – Royal Surrey County Hospital NHS Foundation Trust

2) Between April and October 2015, how many complaints/concerns were raised by Trust staff members regarding:

a) staffing levels/staffing shortages
b) shifts being filled by under-qualified staff/staff “acting up”/agency staff/locums
c) staff overwork/unpaid overtime
d) staff not being able to take breaks

No formal complaints have been submitted to the Trust HR department with respect to the above categories. The time required to review the Trust Datix incident and adverse event reporting system to examine each incident relating to staffing levels, infrastructure or resource issues in order to assess the circumstances in terms of the specified sub-categories listed above would exceed the appropriate limit under Section 12 of the Freedom of Information Act.

3) What is the longest time (in days) one patient has remained in a bed at your NHS Trust due to delays in transfer of care (DTOC) from September 2014 to September 2015? This information is not collated centrally on the Trust systems.

4) What was the age of the patient (from question 3) and the reason for delay? This information is not collated centrally on the Trust systems.

5) What is the longest time (in days) one patient has remained in a bed at your NHS Trust due to delays in transfer of care (DTOC) from September 2013 to September 2015? This information is not collated centrally on the Trust systems.

6) What was the age of the patient (from question 5) and the reason for delay? This information is not collated centrally on the Trust systems.

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