Audiology

1. How many patients have you seen for Age-related hearing loss, specifically for the assessment and fitting and aftercare of hearing aids for those aged 55 and over. please provide numbers for 2012-13, 2013-14, 2014-15 and 2015-16 year to date

[Question interpreted as how many patients (aged 55 and over) started a (re)new(ed) hearing aid pathway (had assessment + fitting + aftercare).]

2012-13: 1901

2013-14: 1903

2014-15: 2220

2015-16 (YTD): 1480

2. How many of these patients have been under an AQP contract please provide numbers for 2012-13, 2013-14, 2014-15 and 2015-16 year to date

[Question interpreted as how many patients (aged 55 and over) started a (re)new(ed) hearing aid pathway: Under AQP contract.]

2012-13: 15

2013-14: 15

2014-15: 141

2015-16 (YTD): 89

3. How many of these patients have been seen under a direct access service (non AQP) please provide numbers for 2012-13, 2013-14, 2014-15 and 2015-16 year to date

[Question interpreted as how many patients (aged 55 and over) started a (re)new(ed) hearing aid pathway: Under Direct access service.]

 

2012-13: 1886

2013-14: 1888

2014-15: 2079

2015-16 (YTD): 1391

4. Please can you detail your process for recalling patients at the end of their Pathway

– Patients seen under a direct access service:  patients booked for a 3 year reassessment (new pathway) following visit to the repair clinic and comments that their hearing appears to have altered/hearing aid is no longer sufficient.  No automatic recall.

– Patients seen under AQP service: automatic recall via letter by anniversary of 3rd year in pathway.  Patient is invited to have hearing retested and if new hearing aid is indicated GP is informed and the start of a new pathway is requested.

5. How many patients have you recalled in the following years please provide numbers for 2012-13, 2013-14, 2014-15 and 2015-16 year to date

The Trust does not collate this information.

6. are these patients charged under the AQP tariff or a different tariff

Different tariff

1. if a different tariff please provide the tariff here

Local tariff: This information is being withheld on the basis of the exemption contained within section 43(2) of the Freedom of Information Act (Commercial Interests). The Trust accepts that there is a public interest in how public money is spent; however there is also a need to withhold information that would prejudice the commercial interests of the Trust and/or third parties. In assessing the public interest, the Trust takes the view that this would be the case in this instance since local prices are truly commercially sensitive being prices for services that could at any point go out to tender or be the subject of private competition.

7. Please provide a description of the outcome measures you gather for patients

– IMP in place: measures outcome on an individual basis – no audit recorded on this.

– Patient is given the option of sending in a 3 month questionnaire which includes questions on service, patient satisfaction with hearing aid – audited on an ad hoc basis.

8. Please provide a description of the patient experience measures you implement as part of the service

– Patient is given the option of sending in a 3 month questionnaire which includes questions on service, patient satisfaction with hearing aid – audited on an ad hoc basis

– Friends and Family Test

– Annual patient service questionnaire

– Annual Patient Panel

 

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