Our Values and Behaviours

The Values and Behaviours that are both displayed and aspired to at the Royal Surrey are:

We work together to serve our community by:

• Delivering safe and excellent clinical care
• Treating others with compassion and respect
• Driving improvement and efficiency

These behaviours are defined below as:

Delivering safe and excellent clinical care
I share information openly and effectively with patients, staff and relatives

• I consider safety in my everyday actions and seek to minimise patient and staff harm
• I work to prevent and control infection
• I strive to deliver excellent outcomes

Treating others with compassion and respect
I treat others as I would like to be treated

• I am compassionate and empathetic
• I treat other people with dignity and respect
• I am courteous and polite
• I anticipate the needs of the people I serve
• I strive to make time

Driving improvement and efficiency 
I provide support and challenge

• I continuously seek to improve service quality and share best practice
• I listen and act on suggestions for change
• I work resourcefully to deliver improved outcomes
• I use resources wisely
• I am passionate to deliver results