The Trust's major change programme - Patients 1st - was launched in May 2008 and a great deal of progress has been made across the trust since then.
Patients 1st's main aim is to establish our hospital as a national leader in safe, compassionate and convenient care. So that we can achieve this we run and support a number of projects across the Trust.
All of these projects are all designed to help us achieve our main aim in one way or another. Similar projects are grouped together into themes: Safety and Quality, Access and Convenience, and Compassionate and Respectful Care.
Every month the people who manage the different projects meet together in steering groups to discuss the progress that has been made, and seek to resolve any issues that might have developed. They meet according to the theme in which the project is grouped. The programme office particularly runs a number of cross departmental projects and also offers support to all the project leads across the Trust.
Most of the projects that the Programme Office runs are done so using a particular project management methodology called "lean". "Lean" was developed in industry, particularly in factories, and is used across different types of businesses, in the armed forces and has been developing in the NHS for a number of years.
We use Lean to improve the everyday processes within the hospital which, in one way or another, impact on our patient's experience.
Lean methods have been used to streamline and increase the efficiency of some patient journeys in the Royal Surrey and this has involved:
We have developed a detailed internal training programme, so that as many of our staff as possible are able to run successful lean projects. This, combined with awareness raising sessions, means that all staff are able to continually improve the way we deliver care to our patients.
There are currently over 20 projects underway across the Trust, some of which will be completed in the next two to three months and several new projects are being defined at the moment. We update our staff and patients regularly using the Hospitals magazine- "The Royal Reporter". Also keep an eye on the local papers and the website for further updates and achievements.
The key aims of the programme are to:
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