Royal Surrey Staff rate hospital as among the best in the NHS

Findings in the 2010 CQC staff survey released  on Wednesday 16^th March, have shown that staff at the Royal Surrey County Hospital rate the Trust in the top 20% in the country for  16 out of the 38 key findings and above the national average in a further six findings.   

This is a significant improvement on 2009 where the Trust scored in the top 20% for nine key findings and puts the Royal Surrey in the top 20% of Trusts in the country for overall staff engagement.   

One of the key findings that the Royal Surrey ranked highest for was staff recommending the hospital as a place to work or receive treatment.   

The Royal Surrey was rated in the top 20% performing Trusts in the country for:

-          Staff agreeing that their roles makes a difference to patients

-          Quality of their job design (clear job content, feedback and staff involvement)

-          Effective team working

-          Trust commitment to work-life balance

-          Staff being able to use flexible working options

-          Staff feeling there are good opportunities to develop their potential at work

-          Staff receiving job-relevant training, learning or development in the last 12 months

-          Staff suffering work-related injuries in the last 12 months (lowest)*

-          Staff experiencing harassment, bullying or abuse from staff in the last 12 months (lowest)

-          Staff feeling pressure to attend work when feeling unwell in the last three months (lowest)

-          Staff reporting good communication between senior management and staff

-          Staff being able to contribute towards improvements at work

-          Job satisfaction

-          Staff intending to leave their jobs (lowest)

-          Staff recommending the Trust as a place to work or receive treatment

-          Staff motivation at work

Michael Pantlin, Director of Human Resources and Organisational Development, said; 

“I am delighted with the results which demonstrate that the Royal Surrey continues to be a great place to work.  2010 was not the easiest year for staff and we have many more challenges ahead of us.  The results show that whatever we face, we can work together and make the right choices. 

“It is great to hear that staff feel that the Royal Surrey is a place that they would recommend to work and recommend for treatment.  There is no better advert for our hospital than the recommendation from the people that work here.” 

There were important areas where the Royal Surrey had shown significant improvements; the percentage of staff suffering work related injuries in the last 12 months, which was down 5% on 2009, staff feeling there are good opportunities to develop their potential at work, the impact of health and well-being on their ability to perform work or daily activities and the quality of job design. 

Michael Pantlin continued: 

“There are still areas where we can make further improvements for staff and we will be focusing on these over the coming months.  Next year is set to be a challenging one for the NHS in general but I am confident that everyone at the Royal Surrey will continue to work as a team to provide the best experience for patients and a positive environment for staff.”